Access Bank is a leading financial institution in Nigeria that provides its customers with a wide range of banking services. Like with any other bank, customers may encounter issues or have questions that they need answers to.
To ensure that customers are satisfied and their issues are resolved promptly, Access Bank has a dedicated customer care team that is available 24/7 to attend to customers’ needs. In this guide, I will show you different ways to contact Access Bank customer care for prompt assistance.
About Access Bank
Access Bank is a Nigerian multinational commercial bank that offers financial services to individuals, businesses, and corporate clients in Nigeria and other African countries.
The bank provides various banking products and services such as savings accounts, current accounts, loans, investment services, and electronic banking solutions. Access Bank has a strong presence in Nigeria and has expanded to other African countries such as Ghana, Rwanda, Zambia, and Sierra Leone.
The bank is committed to delivering innovative financial solutions to its customers while also providing excellent customer service.
How to Contact Access Bank Customer Care
You can reach out to Access customer service in several quick and simple ways, some of which are as follows:
Using their Customer Service Phone Number
You can now easily and conveniently contact Access Bank’s customer service representatives from the comfort of your own home. You can accomplish this by giving any of the Access Bank customer service numbers a call.
You can currently call three (3) of these numbers. 07003000000, 01-2802500, and 01-2712005-7 are the numbers. The Access Bank customer care in Lagos will assist you when you call any of these numbers.
You may find it interesting to know that the calls are toll-free, meaning there won’t be any fees associated with placing them. So the next time you have a problem with your Access bank account, just pick up the phone and call any of the numbers listed above. You might have to wait in line, but don’t worry, help will arrive shortly.
There are other methods listed below that you can try if this one isn’t convenient for you.
Using their Social Media Accounts
Many things have gotten easier in the social media era since so many businesses are presently experimenting with this novel idea. In keeping with the current craze, Access Bank maintains accounts across numerous social media networks.
In contrast to other companies, Access Bank is renowned for its prompt response to messages posted on its social media channels. Twitter, Instagram, and Facebook are a few of these platforms.
As a result, you can message any of these platforms when you’re having problems with your account; I promise that you will hear back from them quickly.
They go by @AccessBank on all of the social media sites, including Facebook, Instagram, and Twitter. This service runs around the clock.
Via the Live Chat Feature of Access Bank
You can also get in touch with Access Bank customer service by using their live chat feature. You can have a live chat with a customer support agent on this portal. The actions that need to be taken are:
- To accomplish this, go to livechat.accessbankplc.com and log in.
- You will be prompted for information after logging in, including your name, phone number (that is, the number linked to your bank account), your electronic mail address, account number.
- Subject: the heading or title that best describes the content of the compliance you wish to create.
- The code for your security.
You can now proceed and make your compliance after supplying the necessary information, and you will receive assistance quickly.
Simple, huh? Try it out now, or the next time you have a problem that needs to be resolved.
Through Access Bank’s WhatsApp banking service
Additionally, Access Bank offers a WhatsApp service for convenient and quick customer support. 09090901901 is the Access Bank WhatsApp number. This process is incredibly fast and effective.
This method is your best option if your phone supports WhatsApp and you don’t think you need to use any of the other techniques mentioned above. The WhatsApp service is available around the clock.
Go to the nearest Access Bank branch.
It might be time to visit an Access Bank branch office in your area if you have exhausted all other options and the problem persists. When you get to the bank, ask to speak with a customer care representative. Then feel free to voice your grievance.
A letter of compliance can also be sent to the bank. This is in line with the Central Bank of Nigeria’s 2011 regulation, as stated in its circular FPR/DIR/CIR/GEN/01/020.
Your complaint might be handled in a few working days or a few minutes, depending on its specifics. However, Access Bank is required to respond to your complaint in no more than 14 working days.
Additionally, you can go to www.accessbankplc.com to access the Access Bank website. As an alternative, you can email them at contactcenter@accessbankplc.com, which is their official email address.
Frequently Asked Questions
What is Access Bank?
Access Bank is a leading financial institution in Nigeria that provides a wide range of banking services to individuals, businesses, and corporate clients.
How can I contact Access Bank customer care?
You can contact Access Bank customer care through their customer service phone numbers, social media accounts, live chat feature, WhatsApp banking service, or by visiting the nearest Access Bank branch office in your area.
What are the social media accounts for Access Bank?
Access Bank maintains accounts across numerous social media networks, including Twitter, Instagram, and Facebook. They go by @AccessBank on all of these platforms.
What is the live chat feature of Access Bank?
The live chat feature of Access Bank allows you to have a live chat with a customer support agent on their portal. To access this feature, go to livechat.accessbankplc.com and log in with your details.
How long does it take for Access Bank to respond to complaints?
Access Bank is required to respond to complaints in no more than 14 working days. However, it is important to note that depending on the specifics of your complaint, it might be handled in a few working days or a few minutes.
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