Fidelity Bank is committed to providing its customers with top-notch customer service. If you need assistance with any of your banking needs, there are several ways you can contact Fidelity Bank’s customer service team. Whether you prefer to speak with someone over the phone, via email, or in person, Fidelity Bank has options available to help you get the support you need. Keep reading to learn more about how to contact Fidelity Bank’s customer service team.
How to Contact Fidelity Bank Customer Service
If you need assistance with any of your banking needs, Fidelity Bank offers several ways to contact their customer service team. Whatever your preferred method of communication is, Fidelity Bank is committed to providing top-notch customer service to their clients. Keep on reading if you more information on fidelity customer service. Listed below are the different Contact Fidelity Bank Customer Service:
Live Customer Support
Customer Care Live is a service provided by Fidelity Bank in case you require prompt assistance. It enables you to communicate with a support specialist via chat, phone, video, and computer audio. To initiate a conversation, just click the “Let’s talk!” bubble located in the lower right corner of their website. Monday through Friday from 7:30 a.m. to 8:00 p.m. CT and on Saturdays from 9:00 a.m. to 5:00 p.m. CT is when Customer Care Live is accessible.
Live Chat
Fidelity Bank offers its customers who would rather type or text a convenient live chat option. You can obtain prompt assistance with your questions by starting a secure online chat session with a representative. Additionally, this feature allows for screen sharing, which is very useful when using online banking services or navigating the website. Go to their website’s Customer Care Live page to initiate a live chat.
Telephone Assistance
In case you would rather converse with a customer service agent via phone, Fidelity Bank provides a round-the-clock phone assistance service. For assistance with any questions you may have about accounts or banking, give them a call at 800-343-3548. The business has updated its customer support call center with new features and a more efficient set of automated prompts to help you find the information you require as soon as possible. Furthermore, 1-855-547-1385 is the phone number for the Fidelity Bank branch/ATM locator.
Virtual Assistant
For simple inquiries and assistance, visit the website of Fidelity Bank to speak with a virtual assistant. The virtual assistant can assist you in locating pertinent information on their website and offers automated answers to frequently asked questions. Even though the virtual assistant is a helpful tool, interacting with a live agent might offer greater support.
 Contact Form
If you would rather communicate in writing, you can use the contact form found on the Fidelity Bank website. You can submit your queries or grievances to their customer support team directly through the contact form. Go to their website’s Contact Us page to obtain the contact form.
Social Media
Facebook, Twitter, and other social media sites are frequented by Fidelity Bank users. Through these channels, they frequently address customer concerns and offer assistance. If you would rather communicate with them via social media, you can either post your query on their official pages or send them a direct message.
It is important to note that depending on the method of contact, Fidelity Bank’s customer service hours may change. For instance, their phone support is open around the clock, but their live chat and virtual assistant services have set hours. Furthermore, it’s possible that some services won’t always be available.
To sum up, Fidelity Bank provides several ways for you to get in touch with their customer support representatives, so you always have a choice. Fidelity Bank offers specialized resources to answer your questions and offer support, regardless of whether you require assistance right away, would rather communicate in writing, or would prefer to use online resources.
Frequently Asked Questions
What are the different ways to contact Fidelity Bank’s customer service team?
Fidelity Bank offers several ways to contact its customer service team, including live customer support, live chat, telephone assistance, virtual assistant, contact form, and social media.
What are the hours of operation for Fidelity Bank’s customer service team?
The hours of operation may vary depending on the method of contact. While phone support is available around the clock, live chat and virtual assistant services have set hours. It’s best to check with Fidelity Bank’s website for the latest information.
What type of assistance can I get from Fidelity Bank’s virtual assistant?
Fidelity Bank’s virtual assistant can assist you in locating pertinent information on their website and offers automated answers to frequently asked questions. However, it’s important to note that interacting with a live agent might offer greater support.
How can I submit my queries or grievances to Fidelity Bank’s customer support team?
You can use the contact form found on the Fidelity Bank website to submit your queries or grievances to their customer support team directly.
Can I get assistance with my banking needs in person?
Yes, Fidelity Bank also offers in-person assistance. You can visit one of their branches to speak with a representative.
